Facts and Findings

Customers Served
Since the WTRC inception in 2000, it has serviced over 10,000 customers.

The Baltimore Metropolitan Council
In 2006, WTRC was rated the #1 JARC system in the state of Maryland by the Baltimore Metropolitan Council

WTRC Advisory Board
WTRC works with its advisory board to ensure effectiveness and quality of services.

Complaints
To date, WTRC has received one (1) complaint about service

Employee Retention
Our coordinated efforts has helped employers increase employee retention

Recognition
Sandra Conner, the Director of WTRC is a governor appointee, serving on the Community Advisory Council for the Red Line Corridor transit study.

In 2007, the Transportation Association of Maryland (TAM) recognized the WTRC as the
Best Paratransit System in Maryland.

Business Area Served
WTRC origination locations are primarily Baltimore City and Baltimore County; however, WTRC destinations are throughout the entire Baltimore Metropolitan area including its surrounding counties…
Anne Arundel, Baltimore City. Baltimore County, Harford, Howard, and Prince Georges.

Population Served
Our primary target population is job seekers who are unemployed or under-employed.

WTRC
Uniqueness is attributed to the fact that its foundation stems from a community-based initiative designed to remove barriers that prevent job seekers from accessing and retaining jobs located in
reverse areas that pay livable wages.

 Strives to play an important role in placement and retention of job seekers using a coordinated approach.

 Strives to promote self-sufficiency for individuals and in the community.